Delivery & Cancellation

Delivery Policy

Delivery Method: When a customer places an order, you may be approached via email, SMS, or phone for confirmation. Once we ensure your order is valid, we prepare your order and hand it over to our courier partners. Currently, we are only serving the UAE and will only process orders with a valid UAE delivery address.

Delivery Fees: Delivery charges depend on the product size and weight, with a minimum delivery charge of 5 AED. Final delivery charges will appear on the checkout page, and the customer will be charged only the amount displayed there.

Delivery Time: Delivery for an order can take between 2–6 working days. Delivery times may vary due to weather conditions, national holidays, or other unforeseen circumstances.

 

 

Cancellation Policy

Customers can cancel their order within 24 hours. Refunds will be made back to the payment method initially used by the customer. Please allow up to 45 days for the refund transfer to be completed. If you encounter any issues processing your cancellation, please contact us at info@lunalayl.com.