FAQS

1. Do you accept online payments?
Yes, we offer secure online payment options. During checkout, you can easily pay for your order through our trusted payment gateway, ensuring a safe and smooth transaction.
2. What should I do if my payment fails?
If your payment does not go through, please check your payment details and try again. If the issue persists, feel free to contact our support team at info@lunalayl.com for assistance.
3. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) services across the UAE. You can select this option at checkout, and you’ll be able to pay for your order upon delivery.
4. Do you accept returns?
Yes, we accept returns. If you wish to return an item, please note that customers are responsible for covering the return shipping charges. For more details on our return process, feel free to reach out to us at info@lunalayl.com.
5. How long does it take to process a return or refund?
Processing a return or refund can take up to 14 days. Our team will reach out to you to address your return request and ensure it is processed within this timeframe. If your payment was made online, refunds will be issued through the payment gateway used for the transaction. Please allow an additional 5 to 7 days for the refund to reflect in your account. If you have any questions during this process, don’t hesitate to contact us!