Refund and Return Policy
At lunalayl.com, we strive to ensure a seamless shopping experience and are committed to providing our customers with high-quality products and reliable service. However, if you encounter an issue with your order, we have outlined our refund and return policy below to address your concerns effectively.
Refund Eligibility
Refunds will only be issued under the following conditions:
Defective Product: If the product is found to be defective upon receipt, you are eligible for a refund. This includes any malfunctions or issues that prevent the product from functioning as intended, not due to user error or neglect.
Shipping Damage: If your product arrives damaged due to mishandling during shipping, we will initiate a refund upon receiving sufficient evidence of the damage. Please inspect your order upon delivery and notify us immediately if there is visible damage to the packaging or product.
Tampered Product: If the product appears to be tampered with, such as opened seals or signs of prior use, it qualifies for a refund. For tampered products, please retain all original packaging and notify us within 7 days of delivery.
Incorrect Product: If an item different from what you ordered was sent to you, a refund or replacement will be processed. Ensure that you reach out to us with details of the incorrect item, including any images that may help verify the issue.
All refunds will be issued through the original mode of payment used at the time of purchase. Please allow up to 14 days for the refund to be processed once your return has been approved.
No-Refund Policy and Return Conditions
For situations where a refund may not be possible, we offer a return and exchange policy within 7 days of receipt of your order. Returns are accepted under the following conditions:
The product must remain in its original, unopened packaging. Returns will not be accepted for items that have been unsealed or tampered with, ensuring that our customers receive only brand-new products.
Damaged or Incorrect Products: Returns are allowed if the item arrives damaged or is incorrect. Please notify our team immediately upon discovering any discrepancies, and return the product in its original packaging.
For accepted returns that meet the above conditions, you may choose between a replacement product or a refund. Please note that shipping and handling fees are non-refundable.
Return Process and Timeline
To initiate a return, please contact our customer support team, providing details and any necessary images to verify your claim. If your return is approved, we will guide you through the return process, including shipping instructions. Please ensure you use a registered courier service when returning the product to us.
Upon receiving and inspecting the returned item, we will process your refund or send out a replacement, as applicable. Please allow up to 14 days from the return initiation for the processing of your request.
Our goal is to resolve your concerns promptly, and our team is here to assist you at every step.
Refund Eligibility
Refunds will only be issued under the following conditions:
Defective Product: If the product is found to be defective upon receipt, you are eligible for a refund. This includes any malfunctions or issues that prevent the product from functioning as intended, not due to user error or neglect.
Shipping Damage: If your product arrives damaged due to mishandling during shipping, we will initiate a refund upon receiving sufficient evidence of the damage. Please inspect your order upon delivery and notify us immediately if there is visible damage to the packaging or product.
Tampered Product: If the product appears to be tampered with, such as opened seals or signs of prior use, it qualifies for a refund. For tampered products, please retain all original packaging and notify us within 7 days of delivery.
Incorrect Product: If an item different from what you ordered was sent to you, a refund or replacement will be processed. Ensure that you reach out to us with details of the incorrect item, including any images that may help verify the issue.
All refunds will be issued through the original mode of payment used at the time of purchase. Please allow up to 14 days for the refund to be processed once your return has been approved.
No-Refund Policy and Return Conditions
For situations where a refund may not be possible, we offer a return and exchange policy within 7 days of receipt of your order. Returns are accepted under the following conditions:
The product must remain in its original, unopened packaging. Returns will not be accepted for items that have been unsealed or tampered with, ensuring that our customers receive only brand-new products.
Damaged or Incorrect Products: Returns are allowed if the item arrives damaged or is incorrect. Please notify our team immediately upon discovering any discrepancies, and return the product in its original packaging.
For accepted returns that meet the above conditions, you may choose between a replacement product or a refund. Please note that shipping and handling fees are non-refundable.
Return Process and Timeline
To initiate a return, please contact our customer support team, providing details and any necessary images to verify your claim. If your return is approved, we will guide you through the return process, including shipping instructions. Please ensure you use a registered courier service when returning the product to us.
Upon receiving and inspecting the returned item, we will process your refund or send out a replacement, as applicable. Please allow up to 14 days from the return initiation for the processing of your request.
Our goal is to resolve your concerns promptly, and our team is here to assist you at every step.